> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.blinkl.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Find and send blinkl.io logs

## Send your logs to support

Use the log collector built into blinkl.io instead of searching temporary folders manually.

## What are logs?

Logs contain technical events from blinkl.io, the Adobe host extension and active Blinks. They help support identify when and where a failure occurred.

## Send your logs on Windows

![Open logs folder control in blinkl.io settings.](https://storage.crisp.chat/users/helpdesk/website/-/b/c/3/1/bc31d2c8bd4ea000/m36-open-logs-folder_18s9r2e.png)

1. Open **Settings → General → Logs**.
2. Select **Open logs folder**.
3. Reproduce the problem shortly before collection when possible.
4. Compress the timestamped folder as a ZIP file and send it to support.

## Send your logs on macOS

1. Open **Settings → General → Logs**.
2. Select **Open logs folder**.
3. Reproduce the problem shortly before collection when possible.
4. Compress the timestamped folder as a ZIP file and send it to support with the approximate time of the problem.

## Conclusion

Reports submitted through **Report an issue** normally attach relevant logs automatically. Manual collection is only needed when support requests it or the report form cannot be used.