> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.blinkl.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Send blinkl.io logs manually when the app cannot open

## Use this method only if blinkl.io cannot open

If blinkl.io opens normally, use **Settings → General → Logs → Generate log archive**. The app creates a file named `blinkl-logs_<timestamp>.zip` and reveals it in Finder or File Explorer.

Use the manual steps below when the app cannot open, the built-in collector fails, or support specifically asks for the temporary log folder.

||| Logs can contain technical diagnostics about your computer and your blinkl.io session. Share the ZIP only in a private conversation with blinkl.io support. Do not post it publicly.

## Before collecting the logs

1. Reproduce the problem if possible.
2. Close blinkl.io immediately after the error.
3. Note the approximate time when the problem occurred.
4. Avoid relaunching the app repeatedly before collecting the files, because newer activity can make the relevant logs harder to identify.

## Windows

1. Press **Windows + R** to open the Run dialog.
2. Enter the following path and select **OK**:

```
%TEMP%
```

3. In the folder that opens, find the **io.blinkl** folder.
4. Right-click **io.blinkl**, then choose **Compress to ZIP file**. On older versions of Windows, choose **Send to → Compressed (zipped) folder**.
5. Send the resulting **io.blinkl.zip** file to blinkl.io support. If the file is too large for the chat, upload it to [SwissTransfer](https://www.swisstransfer.com/) and send the private download link.

## macOS

1. Open **Terminal** from Spotlight with **⌘ + Space**.
2. Enter the following command and press **Return**:

```bash
open "$TMPDIR"
```

3. In the Finder window that opens, find the **io.blinkl** folder.
4. Control-click or right-click **io.blinkl**, then choose **Compress “io.blinkl”**.
5. Send the resulting **io.blinkl.zip** file to blinkl.io support. If the file is too large for the chat, upload it to [SwissTransfer](https://www.swisstransfer.com/) and send the private download link.

## If the folder is missing or empty

Reproduce the problem once more, then check the temporary folder again without reopening blinkl.io several times. If the folder is still missing or empty, contact support and include:

- Your operating system and version
- Your blinkl.io version, if known
- The approximate time of the error
- A screenshot or the exact error message

These details help support investigate even when no log archive can be collected.