> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.blinkl.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshoot the Adobe connection in blinkl.io

## Check the project state

1. Open a supported Adobe application.
2. Open or create a project.
3. Save the project when the Blink needs a project folder or export destination.
4. Confirm that the selected Blink supports the active Adobe host.

## Restart the connection

1. Quit blinkl.io and all Adobe applications.
2. Reopen the Adobe application and project.
3. Reopen blinkl.io.
4. Launch the Blink again.

## Check installation and permissions

![Adobe host connection troubleshooting state in blinkl.io.](https://storage.crisp.chat/users/helpdesk/website/-/b/c/3/1/bc31d2c8bd4ea000/m64-m64-user-capture_1yq0nj6.gif)

* Install pending blinkl.io updates.
* On macOS, verify Accessibility permission when mouse triggers do not work.
* Confirm that the blinkl.io Adobe host extension is installed.
* Perform a clean reinstall only when normal restart and update steps fail.

## Windows diagnostic for Premiere Pro

If the connection problem continues on Windows, follow our [Windows diagnostic Adobe connection blinkl.io guide](https://knowledge.blinkl.io/en/article/windows-diagnostic-adobe-connection-blinklio-fm1rxp/) to download the diagnostic tool, reproduce the issue and send the report to support.

## Contact support

When contacting support, include the Adobe application version, blinkl.io version, Blink name, project state, reproduction steps and collected logs.