Send blinkl.io logs manually when the app cannot open

Use this method only if blinkl.io cannot open

If blinkl.io opens normally, use Settings → General → Logs → Generate log archive. The app creates a file named blinkl-logs_<timestamp>.zip and reveals it in Finder or File Explorer.

Use the manual steps below when the app cannot open, the built-in collector fails, or support specifically asks for the temporary log folder.

Logs can contain technical diagnostics about your computer and your blinkl.io session. Share the ZIP only in a private conversation with blinkl.io support. Do not post it publicly.

Before collecting the logs

Reproduce the problem if possible.
Close blinkl.io immediately after the error.
Note the approximate time when the problem occurred.
Avoid relaunching the app repeatedly before collecting the files, because newer activity can make the relevant logs harder to identify.

Windows

Press Windows + R to open the Run dialog.
Enter the following path and select OK:

%TEMP%

In the folder that opens, find the io.blinkl folder.
Right-click io.blinkl, then choose Compress to ZIP file. On older versions of Windows, choose Send to → Compressed (zipped) folder.
Send the resulting io.blinkl.zip file to blinkl.io support. If the file is too large for the chat, upload it to SwissTransfer and send the private download link.

macOS

Open Terminal from Spotlight with ⌘ + Space.
Enter the following command and press Return:

open "$TMPDIR"

In the Finder window that opens, find the io.blinkl folder.
Control-click or right-click io.blinkl, then choose Compress “io.blinkl”.
Send the resulting io.blinkl.zip file to blinkl.io support. If the file is too large for the chat, upload it to SwissTransfer and send the private download link.

If the folder is missing or empty

Reproduce the problem once more, then check the temporary folder again without reopening blinkl.io several times. If the folder is still missing or empty, contact support and include:

Your operating system and version
Your blinkl.io version, if known
The approximate time of the error
A screenshot or the exact error message

These details help support investigate even when no log archive can be collected.

Updated on: 05/08/2026

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