Troubleshoot the Adobe connection in blinkl.io

Check the project state

1. Open a supported Adobe application.
2. Open or create a project.
3. Save the project when the Blink needs a project folder or export destination.
4. Confirm that the selected Blink supports the active Adobe host.

Restart the connection

1. Quit blinkl.io and all Adobe applications.
2. Reopen the Adobe application and project.
3. Reopen blinkl.io.
4. Launch the Blink again.

Check installation and permissions

• Install pending blinkl.io updates.
• On macOS, verify Accessibility permission when mouse triggers do not work.
• Confirm that the blinkl.io Adobe host extension is installed.
• Perform a clean reinstall only when normal restart and update steps fail.

Windows diagnostic for Premiere Pro

If the connection problem continues on Windows, follow our Windows diagnostic Adobe connection blinkl.io guide to download the diagnostic tool, reproduce the issue and send the report to support.

Contact support

When contacting support, include the Adobe application version, blinkl.io version, Blink name, project state, reproduction steps and collected logs.

Updated on: 09/10/2026